Returns & Exchanges
Clear, simple policies designed to ensure a smooth experience.
Returns
At Juvatex, we offer a 14-day money-back guarantee for products purchased directly from our official website.
To initiate a return, please contact us through our Contact page. A member of our support team will guide you through the return process.
Refund Details
- Refunds cover the product cost only
- Original shipping fees are non-refundable
- Return shipping costs are the responsibility of the customer
Processing Time
Once your return is received, please allow up to 7 business days for processing.
Purchases from Retailers
Some Juvatex products are sold through independent vendors and retail partners.
Online purchases cannot be returned in-store Products purchased from a vendor cannot be refunded through our website.
Please refer to your original receipt or contact the retailer directly for their return policy.
Warranty
Juvatex offer a limited warranty.
Please register your product within 7 business days of initial purchase to activate your warranty.
For warranty-related inquiries, please contact us through our Contact page.
To process your claim, please include:
- Your warranty confirmation number
- Proof of purchase
Replacement Fees
A $100 shipping and handling fee applies to device replacements under warranty.
Important Notice
We are committed to providing reliable products and support.
If you have any questions, our team is here to help.